Get a clear owner for the problem
Contact SeedVR2 | Independent AI Upscaling Workspace with the project or job reference, the step that failed, and the result you expected. We do not ask you to resend sensitive media through ordinary email.
Response and recovery boundaries
Account and access
We target an initial response within one business day. Include the account email and exact error, but never send passwords, one-time codes, or payment credentials.
Payment and credits
Duplicate charges and confirmed provider failures are investigated against the payment or job identifier. A confirmed hard failure is re-run or refunded under the applicable purchase terms.
Studio pilot
Pilot requests receive an initial response within one business day. Delivery time starts only after the sample, scope, quote, and payment are approved.
These response targets are service goals, not an uptime guarantee. External provider incidents remain visible and are not reported as successful delivery.
Contact support
Use the Contact Support action in your account when possible so SeedVR2 | Independent AI Upscaling Workspace can keep the job reference attached.
You can also email email. Include a project, checkout, or job reference and the UTC time of the failure.
Do not email source media, passwords, card details, private keys, or confidential client content. Studio media belongs in the private project workspace.