How we evaluate and issue refunds for subscriptions, credits, and failed generations. See the covered cases, review timeline, and how to request one.
2025/11/01
Effective Date: November 1, 2025
Last Updated: August 30, 2026
Version: 1.3
This Refund Policy explains when customers of SeedVR2 | Independent AI Upscaling Workspace may request a refund for purchases made through https://seedvr2 or in-product checkout flows. It applies to:
Your statutory consumer rights, including mandatory cooling-off periods in the EU, UK, and certain U.S. states, remain unaffected.
| Purchase type | Eligibility window | Notes |
|---|---|---|
| First-time subscription | 14 days from initial charge | Must have used fewer than 20% of included credits/features. Yearly plans are assessed on the monthly allocations already delivered, not on the full annual total shown for comparison pricing. |
| Renewal subscription | Refunds considered case-by-case within 7 days | Requires proof that benefits were not used after renewal. |
| Credit packs (unused) | 14 days from purchase | Credits must remain unused; partially used packs are prorated on remaining balance only. |
| Credit packs (used) | Only if generation failed due to our systems | Automatic refunds may apply (see Section 4). |
| Promotional bundles or beta access | Non-refundable unless required by law | We will clearly label non-refundable offers at checkout. |
| Managed studio project | Accepted quote controls | No full-batch charge before approval. Confirmed hard failure is re-run or the affected undelivered amount is refunded under Section 5. |
For clarity, when a yearly plan advertises a total annual credit amount, that figure is the 12-month aggregate. Unless checkout explicitly states otherwise, yearly subscriptions release credits in monthly allocations, and each monthly allocation may expire 30 days after issuance.
Refunds are credited back through the same processor used for the purchase (currently Creem or Stripe). Banks typically post the funds within 5–10 business days, though some regions may take longer.
When an AI generation fails because of provider downtime, content policy rejection, or infrastructure errors, SeedVR2 | Independent AI Upscaling Workspace automatically attempts to return the consumed credits. This process happens in the background and appears as a “Refunded” line item inside your billing history.
If a prompt is blocked before generation starts, the request should not consume credits. If credits were reserved before a later moderation or provider-side rejection is confirmed, we will automatically attempt to restore those credits within 24 hours.
If the automatic refund does not appear within 24 hours, please send the task ID to email so we can manually trigger a review. Manual adjustments are normally completed within 3 business days.
A studio pilot does not start full-batch processing before the customer approves the representative sample, output version, scope, total quote, delivery window, and payment. A paid sample is credited toward the first batch only when the accepted quote explicitly says so.
If SeedVR2 | Independent AI Upscaling Workspace or the disclosed processing provider confirms a hard technical failure that prevents the approved output from being delivered, we will either re-run the affected work without charging it again or refund the affected undelivered amount to the original payment method. We do not present a failed or unverified output as successful delivery.
Refunds do not cover a customer's change of creative preference after approving the sample, source defects disclosed in the diagnosis, a new output specification requested after approval, missing source rights, or a client deadline that was not included in the accepted quote. These limits do not override mandatory consumer rights.
We generally cannot provide refunds when:
Customers in the European Economic Area (EEA) and United Kingdom may cancel most digital purchases within 14 days of the transaction unless they explicitly agreed to immediate delivery. By downloading or using credits before the withdrawal period ends, you acknowledge that refunds may be limited to unused portions. Submit regional consumer requests through email and include “Right of Withdrawal” in the subject line.
Brazilian, Australian, and other jurisdictions with mandatory consumer guarantees may have additional protections. We will honor those local regulations when applicable documentation is provided.
Please contact us before filing a chargeback. Filing disputes without first giving SeedVR2 | Independent AI Upscaling Workspace an opportunity to help may lead to suspension of your account while the processor investigates. If a chargeback is resolved in our favor, we may charge a dispute fee to cover processor costs.
We may update this Refund Policy to reflect new regulations, features, or pricing models. When changes are material, we will post a notice within the app or email affected users. The “Last Updated” date above shows the most recent revision. Continued use of the Service after updates constitutes acceptance of the revised policy.
Questions about refunds can be sent to:
We aim to resolve refund requests promptly and transparently so you can keep building with confidence on SeedVR2 | Independent AI Upscaling Workspace.
